Welcome to Pookie! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully to ensure a smooth shopping experience.

1. General Information

Pookie is a company that sells cute and collectible toys, plushes, and other novelty items. We operate at pookiepooks.com (referred to as "the Site" in these Terms and Conditions). By accessing or using the Site, you agree to comply with and be bound by the terms outlined in this document.

2. Product Information

We strive to provide accurate descriptions, images, and pricing of all our products. However, Pookie does not guarantee that all product details are error-free. We reserve the right to correct any inaccuracies at any time without prior notice.

Product colors may appear slightly different on your screen due to lighting or monitor settings. All measurements and dimensions are approximations.

3. Ordering and Payment

To place an order, you must be at least 18 years old or have parental consent. By placing an order on our Site, you are making an offer to purchase the items listed in your cart, subject to availability.

Payment Methods: We accept credit/debit cards, Ideal, PayPal, Apple Pay, and Google Pay. Payment will be processed immediately upon checkout. Your order will only be confirmed once payment has been successfully processed.

4. Shipping and Delivery

Shipping Policy: We offer both domestic and international shipping. Shipping times and costs depend on your location and the shipping method you select. You will receive a tracking number once your order has been shipped.

Delivery Times: Delivery times are estimates and may vary depending on factors such as the shipping carrier, destination, and order volume. We are not responsible for delays caused by external factors, such as customs procedures or weather conditions.

Shipping Charges: Shipping fees are calculated at checkout and are based on the weight, size, and destination of your order.

5. Returns, Refunds, and Exchanges

Returns: We accept returns for most items within 30 days of receipt, provided that the product is unused, in its original condition, and in its original packaging.

  • Items that are damaged, defective, or incorrect upon arrival can be returned at no cost to you. Please contact our customer service team as soon as possible.
  • Non-returnable items: Personalized products or items marked as final sale cannot be returned.

Exchanges: If you wish to exchange an item for another, you can do so within 30 days of purchase, subject to product availability.

Refunds: Once your return is received and processed, we will issue a refund to your original payment method. Refunds typically take 5-10 business days to appear on your account.

For more details, please visit our Return & Exchange Policy page.

6. Intellectual Property

All content on the Site, including product images, descriptions, logos, graphics, text, and any other materials, are the intellectual property of Pookie and are protected by copyright, trademark, and other laws.

You may not use, copy, reproduce, or distribute any content from our Site without express written permission from us.

7. Privacy Policy

At Pookie, we value your privacy. We only collect the personal information necessary to process your order and communicate with you about your purchase. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, Pookie is not liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or website. Our liability is limited to the value of the product purchased.

9. Dispute Resolution and Governing Law

By using our Site, you agree that any disputes arising from your purchase or use of our products will be governed by the laws of the state in which Pookie is based, and any legal action will take place in the jurisdiction of that state.

If you have any issues with your purchase, please contact us first, and we will do our best to resolve the matter before any legal action is taken.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. When we do so, we will update the "Last Revised" date at the bottom of this page. It’s important to review these terms regularly to stay informed about any changes.

11. Account Security

You are responsible for maintaining the confidentiality of your account and password, as well as all activities under your account. Please notify us immediately if you believe your account has been compromised.

12. Customer Service and Contact Information

If you have any questions or concerns about our products, services, or these Terms and Conditions, please don’t hesitate to reach out to our customer support team:

  • Social Media: @Pookiepooks9 (Instagram, Facebook, TikTok)

13. Governing Law

These Terms and Conditions are governed by the laws of [Your State or Country], without regard to its conflict of law principles. Any disputes related to these Terms and Conditions will be resolved in the appropriate courts of [Your State or Country].